Business Hours: Click Edit to change the times when you can answer calls.

Note: Make sure the phone user set the correct time zone in your profile.Īfter setting custom hours, you can customize how inbound calls are routed during these hours. When you dial a number without an area code, Zoom Phone will use this area code.

Area Code (optional): Click Set or Edit to change the area code used for local calls.Country: Select the country code used for outbound dialing.Review the features and limitations of your outbound caller ID number.Change line key settings to set the default outbound caller ID for desk phones. This setting doesn't apply to desk phones.Select Hide Caller ID to hide your caller ID by default.

Outbound Caller ID🔒 (only visible if you were assigned a calling package): Select the default caller ID number when using the Zoom desktop client or mobile app to make a call. You can change the outbound caller ID number before making a call.

Emergency Addresses🔒: Add or update your emergency address provided to first responders when dialing an emergency number.

Company Number: Displays the main company number and your extension number.

Number(s): Displays the direct phone numbers assigned to you.

Package: Displays your current calling plan for outbound calls.

Site: Displays the site you belong to (if your admin enabled multiple sites for your organization).

For example, you will only see Desk Phone(s) if you have assigned desk phones. Note: Settings marked with an asterisk (*) are only visible if they apply to you.

Click the Settings tab to view the following information and options:.

Prerequisites for changing phone settings in the web portal

How to forward to an external phone number.

Update the time zone during initial setup.

Note: The lock icon (🔒) means your admin can restrict access to the setting or its options.

If you have Zoom Phone activated on your account, you can view phone numbers assigned to you and configure settings like business hours, voicemail, and call privileges.

Zoom phone line